Policies
Delivery and returns
Most orders placed on FEBASTUDIO.COM are made to order and can take up to 1 week for production.
If the piece is in stock, we will ship your order in 48 hours (orders are not processed or shipped over the weekend or holidays)
We only sell and ship within Canada and USA. Orders can take 5-13 days to arrive depending on your location.
FEBA is a canadian based company. Please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. Duties and taxes are not included in the total at check out. Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country.
Feba is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. Please note, transit times may vary due to customs delays. If youβre having trouble with your order, please donβt hesitate to contact us.
Personalized or bespoke orders cannot be refunded or returned. Chains in which a link has broken as a result of inappropriate use cannot be refunded or returned. For hygiene reasons, earrings also cannot be returned. If you would like more details on any piece to help you make a decision, please feel free to contact and weβd be happy to help.
For none engraved pieces, we accept returns within 14 days of receipt, as long as the piece is unworn and in its original packaging and condition. Contact us to request your return. Customers cover the responsibility and shipping costs for returns.
Products bought at promotional prices cannot be refunded or returned.
In case of fault or damage, please email us for assistance - info@febastudio.com.
Care Instructions
Keep your jewellery in a dry, airtight location to prevent oxidation.
Store pieces individually, which will help to avoid them rubbing or scratching together.
Avoid water, oil, perfume, lotions, and chemicals such as hairspray. To clean and gently polish your pieces, use a cotton or microfiber jewellery cloth.
Authenticity
Being handmade, our jewels may include minor variations in colour, shape, and size.
Hand engraved pieces - small variations in the depth, spacing, or alignment of the letters from the examples shown breathe life into the piece, making it unique.